Atlas Copco introduces SmartLink data monitoring program for compressors
Atlas Copco has introduced a new compressed air monitoring program, SmartLink, which will increase connectivity between Atlas Copco and its customers with advanced, 24/7 data monitoring.
“The new SmartLink program alerts customers and service technicians in real-time to compressed air performance changes, allowing a service technician to address a maintenance issue before it could result in any downtime,” said Alfredo Piccolo, vice president of Service Marketing in the United States. “This new program features three levels of service monitoring starting with free service with the option to add uptime and energy monitoring at a low monthly cost.”
SmartLink is easy to install and the monitoring dashboard is user-friendly and customizable. Data is gathered, compared and analyzed—providing customers with both a quick snapshot and a complete in-depth analysis of their air supply—and is fully customizable to fit a customer’s data monitoring needs. When necessary, warning messages are sent to customers via text message and email.
“Smart Link adds value to all customer types, whether you have a maintenance team of 15, or you don’t have a dedicated team on-site,” said Piccolo. “SmartLink will streamline service requests and ensure that customers receive proactive service. Eliminating any possibility of downtime has always been our goal, which will lead to increased productivity, energy efficiency and cost savings for the customer.”
Atlas Copco plans to integrate SmartLink into compressed air installations worldwide and the program will start to come as standard on most oil-injected rotary screw compressors throughout 2013.
As part of their investment in the SmartLink program, Atlas Copco Compressors in the United States will centralize remote monitoring capabilities into a hub for monitoring compressor systems at customers’ sites. The center, which plans to open in May 2013, will be operated by a central Technical Support Competency Group. This group will provide support for in-depth technical enquiries from customers, distributors and employees across the United States, as well as proactive monitoring and outreach for energy savings. The group will be headquartered in Rock Hill, S.C.
Atlas Copco’s Compressor Technique business area provides industrial compressors, gas and process compressors and expanders, air and gas treatment equipment and air management systems. It has a global service network and offers specialty rental services. Compressor Technique innovates for sustainable productivity in the manufacturing, oil and gas, and process industries. Principal product development and manufacturing units are located in Belgium, Germany, the United States, China and India.