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Media / Local company news / Atlas Copco invests in prompt delivery and customer service at its store in Elko

Atlas Copco invests in prompt delivery and customer service at its store in Elko

2007-06-21

Atlas Copco Construction Mining Technique USA is investing over $1M in its store in Elko, Nevada, in order to give faster deliveries and better service to customers. The expansion and improvements will lead to an over 25% increase in staff at the Elko store by the end of the year. The store held an open house on June 6 to show off the improvements to the facilities to over 300 people.

The expansion includes an addition of 3,700 sq. feet of warehouse space to house a 60 day supply of Swellex rock bolts – an item that needs to be delivered promptly to eliminate any delay to underground mining and tunneling work. There are an additional 2,700 sq. feet of office space, 1,120 sq. feet more of workshop space and a new wash bay. The facility also boasts a new receiving area and loading dock to further improve delivery efficiency, new lighting to enable better after-hours production, and upgraded fire and electrical systems. By the end of July the work to allow more efficient truck flows into and out of the warehouse areas and provide better year-round access will be completed with 36,000 sq. feet of asphalt and 10,000 sq. feet of concrete. 
 
“Prompt supply is crucial in the mining industry. As our business continues to grow in the Elko region, we needed to expand and upgrade our facility to continue to give the most reliable service to our customers,” says Jess Kindler, Manager of Atlas Copco’s Elko store. “We have been working hard on improving our stock levels and our efficiency, and were excited to be showing our capabilities to so many visitors at the open house on June 6th.”
 
Atlas Copco takes pride in recruiting the right people to provide the highest level of service to its customers. During the remainder of the year, the Elko store will be hiring at least 10 more staff, in addition to the offsite mechanics who have recently been recruited in Idaho and Washington to support the mines in that district, and two mechanics to provide a new welding and bore line service.
 
Modeled after the hundreds of Atlas Copco branches worldwide, the Elko store provides direct sales, service, and aftermarket support to the mining, construction and drilling industries, focusing predominantly on underground mining and surface consumables in the Nevada, Utah, Idaho, New Mexico, Montana, Washington and Wyoming region. 
  
Large products on display at the open house were a Boltec MC rock bolting rig, two Scooptram® ST 1030 six-yard and one Scooptram® ST 710 four-yard articulated LHDs, and a Boomer M2C face drilling rig. Alongside these were several surface drilling products including Tricone bits, a stabilizer and roller deck bushings; coated and uncoated Swellex rock bolts and pumps; examples of Secoroc bits and steel for threaded accessories; Secoroc DTH hammers and bits. There was also be a line/boring welding trailer and a component rebuild display.
 
For more information please contact:
Jess Kindler, Manager, Atlas Copco CMT USA Elko store
Tel: 775 777 2204
 
For photos please contact:
Joanna Canton, Marketing Communications Manager
Tel: 720 235 2325
 
 
Atlas Copco Construction Mining Technique USA LLCis responsible for the sales, aftersales service and rental of equipment for surface and underground rock excavation, exploration drilling, rock reinforcement, ground engineering, water well, oil and gas drilling. The company is headquartered near Denver, Colorado. Employing approximately 300 people, it extends its reach through a nationwide network of sales and service stores and specialist drilling distributors. More information is available on www.atlascopco.us.