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Media / Local company news / Atlas Copco Compressors Announces New Structure to Support Enhanced Distributor Network

Atlas Copco Compressors Announces New Structure to Support Enhanced Distributor Network

2013-05-06

Atlas Copco Compressors has created a new centralized Distributor Support Service to provide administrative sales support and technical assistance for Atlas Copco Compressors’ complete product portfolio.

“Sales support administration and technical assistance make up greater than 90% of the calls we receive from our expanding distributor network, making the synergies that come from centralizing these functions critical for our future successes’ together,” said John Brookshire, president, Atlas Copco Compressors LLC. “The new group will provide first-class customer service and ensure our distributor support rises to the next level.”

The centralized Distributor Sales Support Group will support distributors with pricing inquiries and advise on lead times and delivery dates for new and existing orders, while fully supporting the distributors with the extranet tools they work with today – Global Business Portal (GBP) and ACConnect.

The creation of the centralized Distributor Technical Support Group is at the center of Atlas Copco’s strategy to align technical support with product competencies as opposed to geographic regions. The new group will expand the current customer service model to include high-level technical support and product knowledge available to distributors across the U.S.

Both teams will provide coverage across all U.S. time zones and can be reached by calling one dedicated number - 866-865-7999.

All distributors will continue to be managed by their dedicated field-based Sales Manager.
 
 Atlas Copco Compressors LLC is part of the Compressor Technique Business Area, and its headquarters are located in Rock Hill, S.C. The company manufactures, markets, and services oil-free and oil-injected stationary air compressors, air treatment equipment, and air management systems, including local manufacturing of select products. The Atlas Copco Group, which is celebrating its 140th anniversary in 2013, is among the Top 100 sustainable companies in the world and a member of the Dow Jones World Sustainability Index. Atlas Copco has also been recognized by Forbes, Thomson-Reuters and Newsweek, among others, for its commitment to innovation and sustainability. Atlas Copco Compressors has major sales, manufacturing, production, and distribution facilities located in California, Illinois, Massachusetts, North Carolina, South Carolina, and Texas. www.atlascopco.us