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Media / Local company news / Atlas Copco Compressors Creates Central Technical Support Competency Group

Atlas Copco Compressors Creates Central Technical Support Competency Group


Atlas Copco Compressors has created a new central Technical Support Competency Group to provide support for in-depth technical inquiries from customers, distributors and employees across the United States. The new group is headquartered in Rock Hill, S.C.

Atlas Copco USA - Jim Bruce TCC
The creation of the Technical Support Competency Group is at the center of Atlas Copco’s strategy to align technical support with product competencies as opposed to geographic regions. While dedicated technical support liaisons will continue to assist with regional-focused customer activities such as site visits, the new group will expand the current customer service model to include high-level technical support and product knowledge available to customers across the U.S.

“We are constantly striving to improve when it comes to first-class customer service,” said John Brookshire, president, Atlas Copco Compressors LLC. “The new technical support group possesses high-level expertise in technology-based support that will enhance our regional support centers and take our customer service offerings to a new level.”

In addition to developing specific technology-based competencies, Atlas Copco is also opening a Remote Monitoring Center, which will act as the central hub for monitoring compressor systems at customers’ sites. The Technical Support Competency Group will maintain this service offering and will work with the local regional liaisons or distribution partners to address customer needs as they develop.

The new group will be based in Rock Hill, S.C, conveniently located near the product management team. The location will be custom-fitted to ensure optimum working space, including multiple video conferencing points and the latest VOIP telephone technology. The team will provide coverage across all U.S. time zones and can be reached by calling one dedicated number - 866-865-7995.
Atlas Copco Compressors LLC is part of the Compressor Technique Business Area, and its headquarters are located in Rock Hill, S.C. The company manufactures, markets, and services oil-free and oil-injected stationary air compressors, air treatment equipment, and air management systems, including local manufacturing of select products. The Atlas Copco Group, which is celebrating its 140th anniversary in 2013, is among the Top 100 sustainable companies in the world and a member of the Dow Jones World Sustainability Index. Atlas Copco has also been recognized by Forbes, Thomson-Reuters and Newsweek, among others, for its commitment to innovation and sustainability. Atlas Copco Compressors has major sales, manufacturing, production, and distribution facilities located in California, Illinois, Massachusetts, North Carolina, South Carolina, and Texas.